Falkirk Council’s aim is to improve the quality of life for local people by working with all communities, sectors and groups to deliver high quality services which are accessible, accountable, responsive and provide value for money Falkirk Council is a unitary authority which provides all local government services for the Falkirk Council area Falkirk Council's complaints procedure is designed to ensure that your complaint is dealt with promptly Falkirk Council, Municipal Buildings, Falkirk FK1 5RS We must also have refused to resolve your concerns or unreasonably delayed resolving them