Customer experience consultant

I guide SME leaders to create loyal customers, because loyal customers spend more and tell their family and friends how good you are. I work from awareness to goodbye, collecting and analysing data, identifying opportunities to enhance experience and, most importantly, make robust, sustainable change happen. With the result my clients can sell more and command higher prices. Are your churn rates higher than you would like? Would you like to sell more to your current client base? Do you have the detachment to see your business from the perspective of your customers and clients? Would you like clients and customers who value your products and services? Who tell others how you helped them? Would you like the benefits larger organisations get from a focus on customer experience, but don't have the time or resource? I can help you resolve worries about customer churn, poor reviews, sales, marketing and support costs. Grow sales and stop competing on price. Work with me to: ►Use Customer Experience tools* to better understand your customers and use that insight to improve the experience you deliver ►Design, sustainable human centred ways of working that engage your team and help them deliver customer success ►Get hands-on support or coaching Get in touch to: ▻understand how your customers feel about your business ▻deliver business growth and cost reductions ▻have a chat about CX ▻become the business your customers love Whether you want to fix a burning issue, experience the benefits of CX or enhance your business model with a CX strategy get in touch to talk about your business and how to enhance your customer experience. *including, but not limited to - customer journey mapping, persona development, team workshops, research, tailored surveys, one-to-one and group interviews, service and product reviews, value proposition workshops.