We are specialists in undertaking mystery guest and secret shopping assignments ensuring our clients have valuable and focused customer perception intelligence from which to build continuous improvement within their operations. The customer has taken their business and gone - did your employee mention anything, more worryingly, did that member of staff understand the consequence of the moment ... were they even aware that a 'moment' had just been and gone, forever? Sense something is not quite right though you can't put your finger on it ... something a little sensitive causing concern ... stock going missing ... not sure what to do about it ... and when there simply isn't any other way to find out and get those facts ... then our covert 'grey man' undercover employee can be used to identify the root cause of these issues.