I-COG provides a leading claims handling resource to the insurance industry that focuses on assessing specific claim lines using advanced Conversation Management techniques. I-COG also provides a dedicated investigation and intelligence service that always delivers thoroughly risk-assessed, quality driven results.We provide your genuine customers with an intervention that is swift and engaging. The 'Treating Customers Fairly' philosophy is key across our business, with a firm focus on fast-tracking genuine claims whilst identifying those that warrant further scrutiny.As the most experienced and reassuring choice as an outsourcing partner, we have taken Conversation Management into the 21st century, with over 20 years experience in the specialist application.Our skill set has given the industry a fresh approach - supported by our in-house investigative departments, we quietly identify risk and manage such claims ethically, whilst protecting your position at all times.