The information contained in it is only available to certain current holders of Southern Water Services Limited bonds, as debt creditors of Southern Water Services Limited, or to investment professionals, in each case under the Financial Services and Markets Act 2000 Order 2001 If we have to carry out planned work which involves interrupting your water supply for more than four hours, we will let you know at least 48 hours before the interruption will happen and when we expect the supply to be restored Normally we will respond to a complaint of sewer flooding within two hours of notification of wastewater entering a property and within four hours if flooding is outside a property If you complain about our water making you ill we will contact you within two hours of receiving the complaint, to arrange for the water at your tap to be tested If we fail to meet these timescales we will send you a £25 payment