Avaya compact contact centre from IP500 the ideal reporting software for small call centres
The Avaya IP Office business telephone system supports reporting on up to 150 agents and wallboards for the IP Office IP406, IP412 and IP500 systems with the new Compact contact centre reporter softwareThe Avaya IP Office provides a versatile solution for businesses wanting to deploy a customer relationship strategy. Whether your requirements are focused on full contact center working or simply the need to improve the efficiency of small customer facing departments Avaya IP Offfice can help you to meet them.IP Office CCC offers the ability for contact centers and customer-facing departments of all sizes to benefit from the advantages of measuring key performance indicators. By reducing the average duration of each call, major efficiency gains can be made, typically resulting in a pay-back period of only a few months.