Irwell Valley was the first housing organisation to launch a rewards and incentive scheme for its customers We are regulated by the Tenant Services Authority who took over the regulatory role of the Housing Corporation in December 2008 We have distributed a copy of this summary to members of our Residents Committee, please to download a copy In 2007, we set up a new, which provides each resident with their very own Neighbourhood Manager who is based in their community to deliver services directly to their door and works to deliver a range of community initiatives and improvement schemes To do this we provide homes that go well beyond the Decent Homes standard and foster a working environment where colleagues are encouraged to reach their full potential