Merchants is a leading BPO solution provider specializing in customer experience and customer interactions Overview Merchants is a leading BPO solution provide We are now the leading customer management BPO business in South Africa delivering a combination of offshore and domestic operations for a number of blue chip clients from across the world Our expertise lies in designing, building and operating contact centre and back office environments to deliver efficient and effective customer experiences We are pioneers in the contact centre industry with over 30 years experience in creating and managing contact centre operations around the world