Monitoring & Reporting
The base of our support packages is the software that we use to monitor your infrastructure. We can configure monitoring & reporting for any device that is connected to your network. Once connected we can then pro-actively support and in most cases fix issues without any disruption to your users. Monitoring Once installed on your network, our agent will poll your systems on a regular basis and send information back to us. The frequency at which this is done depends on the package options selected. The diamond package for example, will send us more regular updates, meaning we spot any issues quicker, leading to a quicker resolution. Some of the variables we monitor are; Device Information including Model, Serial Number, Warranty Status & OS Licence Info CPU, Memory and Network Utilization Disk Usage Network Connectivity Service Status OS Patching 3rd Party Software Patching Anti-Virus Definitions Our agent also allows us to remotely support your users, whether they are in the office or working remotely from home. We also have the capability to allow your users to resolve common issues themselves, with one click. These could include being unable to print, or a password reset. Reporting All of the above monitoring allows us to produce meaningful reports which can assist us in noticing support trends from common faults. Once trends are spotted, we can put measures in place to prevent reoccurring issues happening. We can report on any logged event by your user, whether they email or call us with a problem.