UsefulFeedback is a comprehensive web-based complaints management software solution for capturing, handling and reporting on complaints and informal feedback. Available as an on-demand (SaaS) or on-site solution, UsefulFeedback has a wide-range of industry specific templates that are built around each sector's commercial and regulatory needs and enables organisations of any size, in any geography to manage and report on complaints, compliments, suggestions and queries across the entire business network. The result is improved service levels, efficient processes and an enhanced customer experience.