We expect all our staff to implement our equality and diversity policies and action plans to ensure we provide the best level of service, we also have an expectation of our users to treat staff and other users with courtesy in line with our diversity commitment We recognise that patients expect us to provide them with both safe care and a good patient experience should they ever need to use our services We recognise the diversity of our population and are making positive steps to ensure everyone who uses our services as patients, users, visitors and partnership organisations all are treated with their individual needs in mind and respect for their differences These aspects present the Trust main priorities as we look to ensure that all patients who chose Southend Hospital achieve the best possible health outcome