Julie Allen Consulting
SERVICES Julie Allen Consulting offers a range as services including: INVESTORS IN PEOPLE The well known Investors in People Standard is a business improvement tool designed to advance an organisation's performance through its people. Currently in Northern Ireland, some 1,500 organisations are using Investors in People to transform their businesses. The Investors in People framework is a tried and tested way of improving an organisation's performance. It works by providing a baseline of good management, which can be expanded on, as and when an organisation needs to strengthen its practice. Whatever your business issues, there are 3 core principles that Investors in Peoplehelps you focus on: Plan: Develop strategies to improve performanceDo: Take action to improve performanceReview: Evaluate and improve performanceThe beauty of the Investors in People approach is that the framework is outcome-based. It lays out the evidence requirements that tell you what you need to achieve to meet your organisation's goals, but doesn't prescribe how to meet them. We recognise that every organisation is different, so the exact way you reach your end goal will depend on what's best for your organisation. Julie Allen Consulting has helped many organisations transform their businesses. Julie Allen Consulting has helpedmany organisations transform their businesses. Some examples can be found in our case studies: Investors in People Group Programme Group programmes offer assistance to 10 organisations through 5 structured one-day training sessions plus in-house mentoring support delivered by a nationally registered Investors in People Adviser. These programmes are part funded by the Department of Employment and Learning. MANAGEMENT ANALYSIS AND PLANNING The MAP programme is specifically designed for small to medium-sized enterprises (10 to 250 employees). An analysis of your business is carried out on-site by a professional business adviser, who will provide you with a report detailing your:- Management/leadership strengths and weaknesses; - Areas for development; and - Management/leadership skills gaps.Most importantly, you will receive a training and development plan highlighting practical, achievable solutions to any areas that need attention.Programme benefitsMAP can; - Help increase business performance and profitability; - Provide a greater understanding of the management and leadership issues within your business; - Highlight areas of concern; - Recommend constructive, positive solutions; and - Provide funding towards activities set out in your training and development plan.The Costs and Eligibility The Department for Employment and Learning will meet the cost of the business analysis, (itself worth £1000) and will provide up to a further £6000 of funding (on a 40% basis), towards development activities arising from the completed training and development plan.All NI based companies in the 10-250 staff size may now apply for funded places. This will include Invest NI companies, though DEL funding per programme will be set at a maximum of £7000 per annum. This includes £1000 for the business planning and 40% of the cost of any identified training as stated in the MAP training plan and agreed by DEL. HUMAN RESOURCE CONSULTANCY• Performance management, • Redundancy support and guidance, • Recruitment and Selection, • Learning and development and evaluation, • HR Audits, • Disciplinary and Grievance investigations, hearings and appealsDEVELOPMENT AND DELIVERY OF MANAGEMENT TRAINING COURSESDeveloping your managers to provide them with the knowledge and skills to be effective managers is key to creating effective organisations. We work closely with our clients to ensure that development provided meets their needs.The following programmes have been delivered to our clients: • Performance management • Business planning • Business Balanced Scorecard • Developing learning and development plans • Recruitment and Selection • Disciplinary and Grievance • People Management SkillsCUSTOMER CAREWe provide a range of tailor-made services to improve the service provided to your clients: • Mystery visits • Training sessions to develop customer care strategies • Mapping the Customer Journey and identifying improvements in the process • Customer Care Training • Complaint Handling The information in this article was current at 09 Nov 2011