We fully understand that personal belongings are an essential feature of life and that it is desirable to have unrestricted access to them; however, the reality of life is such that, just as if you were at home, items may get lost or damaged However, the lounge areas can become very crowded at times and because we have to be aware of Health & Safety issues, we would ask that if there are more than two visitors, or if the lounge is busy, that you visit either in your relative's bedroom, or in another lounge area The dependency of many of our patients now means that we need families and friends to become involved in their social care you know them so well, and you will what they like or don't like The care team has a number of vital qualities (and we should clarify at this point that our care team constitutes every member of staff, whatever their capacity), not least of which are compassion, dedication, tenacity and a truly remarkable generosity of spirit which encompasses residents, visitors and colleagues alike One which works hard and plays hard and one which has created such a family that several of our staff members have subsequently trusted family members of their own to their colleagues' care