KANA makes every customer experience a good experience. Asthe leader in Service Experience Management (SEM), KANA gives managers totalcontrol over the customer service process, so they can take care of their brandwhile taking care of customers. By unifying and adapting customer journeysacross the contact center, web site and social community, KANA's solutions havereduced handling time, increased resolution rates and improved NPS at more than600 enterprises, including half of the Global 100 and more than 200 governmentagencies. KANA is based in Silicon Valley and has offices worldwide.