We feel that this can be done by improving the arrangements already in place to support all staff to be open with people when something has gone wrong and by developing further the skills and experience of staff who will investigate concerns We listen to patient's views, ask them for what worries them, help patients with their complaints, and this keeps us up to date with how the service is being delivered, and whether it is what we, the public want We want the health service in Wales to do as much as it can to put right mistakes and to learn lessons to stop them happening again We attend all the Board meetings of the Hywel Dda Health Board