If there's one thing we'd like you to know about Impressio, it's that we truly believe first-class service doesn't come from cutting corners or putting profit before quality. Everything we do is done to the highest standards, by the best people, and with the latest systems and equipment. That's how we've built a company we can be proud of, to offer you and your customers a service which you can be proud of. Here's a few examples of the Impressio difference - We're in this for the long-haul The team behind Impressio have over 5 years experience in offering call handling and virtual support to businesses. What's more, in a high staff turnover industry, our team average 4 years with us - a staff retention rate significantly higher than the industry average. We lead from the front on a daily basis Our Directors, Jet and Rita, both work on the front line in Impressio every day, and if you join us as a client Jet and Rita, will be your main point of contact within the Impressio team and you may even find Rita answering your calls or managing your diary! We don't believe anyone can deliver the service our clients love if they're not involved in the business on a day-to-day basis - and we wouldn't run Impressio any other way. We're not, nor ever will be, a call center Nothing is worse than someone answering your call and hearing dozens of voices and the clacking of keyboards in the background - if you're going to offer a first-class impression to your customers you need to give them the "receptionist in your business" experience. That's why every Impressio client is allocated a small team of receptionists who will work with you to know your staff and understand your business, and handle your enquiries in a slick, professional and reassuring manner. Our team is your team, and we work as one The easiest way to provide virtual services is to have a program which displays a popup when someone calls through on your line with a script for the call handler. But whilst that's the easiest way - it certainly isn't the best. As an Impressio client we'll take the time to understand your business before we answer our first enquiry for you and we'll get to know your staff and key clients and build the same relationship with them a receptionist would