Multi-channel web self-service, call-centre knowledge-bases and live web chat from one of the UK's leading online customer self- service software providers.Synthetix provide multi-channel customer service solutions to some of the world's best known brands. The company, which is located in Cambridge, was founded in 2001 and has 10 years of experience in deploying class-leading web self-service solutions.Synthetix creates bespoke knowledge base software that enables customers to self-serve timely, accurate answers to their questions via the web, mobile phones and on social networks. Their call-centre knowledge base helps agents get instant answers to customer enquiries, improving customer experience and satisfaction levels. All of their solutions allow escalation to seamlessly integrated live chat software.