UGXperts specialises in User Group Management for Technology Companies. Started 5 years ago, UGXperts has built up an impressive client list managing their User Groups. Companies need to be ever more customer-focussed. The creation of a User Group not only demonstrates commitment to customers but opens the communication channel between you and your customer. UGXperts helps IT organisations with the launch and full administration of running a User Group, ensuring customer-led programmes delivering benefits to both the vendor and their customer.UGXperts will work with clients to promote the launch of a User Group to their customer base and internally within their organisation. Speaking directly to customers to help determine their involvement with the product and to engage their support for the launch of a User Group is important. Not only does this open the dialogue with the customer but also ensures that they feel involved in the creation of such a group. It also helps to identify possible candidates for the Steering Committee. Once this process has been conducted a launch event will be planned at which a committee will be elected.