Global Knowledge provides IT and business skills learning to both public and private sector companies and organisations across the UK. Its core training is focused on Cisco, Juniper, Microsoft, VMware, Citrix, Avaya and best practice. This includes ITIL® and PRINCE2® which is tied into business process improvement, project management, business analysis and leadership development. Flexible and tailored learning programmes incorporate instructor-led, e-learning, virtual delivery, mentored and collaborative learning at training centres, on-site and online, enabling customers to choose when, where and how they want to receive training programmes and learning services.