With Armchair Answercall, the end of a call marks a new beginning in a customer relationship The Institute is dedicated to monitoring and improving standards throughout the transport industry so we are particularly pleased to have been singled From answering our first call back in 2000, Armchair now handles in excess of 100,000 calls a month on behalf of over 1000 clients That’s why we’ve made our services flexible, so that they integrate with individual business needs