Robertson Holbrook professionally engage with your bank/credit card company to negotiate the return of charges and return 100% of these charges to you the client.. We recognise that there are some excellent DIY sites who offer all letter templates and help forums in charge recovery (some even offer a buddy system to support you in the court) We negotiate for any interest** recoverable against these charges and this becomes our fee You will not be asked to deal with your bank at all, all you need to do is sign the Form of Authority & Terms of Instruction and we will do all the rest In these circumstances we would ask you to enclose a cheque or Postal Order for £10 payable to your bank or credit/store card provider