We always strive to ensure that delivery is achieved well within these timescales but if we become aware that goods will take longer to be delivered, we will endeavour to contact you to give you the option of either continuing to wait for the item, or to accept a full refund for the item in question We recently held a high profile charity golf day which was concluded in the evening with a 15 lot charity auction and prize giving We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice The Royal Mail) to deliver the goods, we shall be liable for damage or shortfall up to the time of delivery provided that the damage or shortfall is notified to us in writing within 10 days of delivery or in the case that the goods have not been delivered at all, you notify us in writing within 10 days of the scheduled delivery date