Unity4 provides advanced contact centre capabilities, from technology to people, at home or in the office, powered by the cloud, driven by innovation. Unity4 has two major operating divisions. Unity4 Contact Centre Technology provides its cloud based contact centre platform RapportCMS on a pay per use basis. RapportCMS has been designed with the understanding that contact centre excellence is as much about what goes on after the agent says hello as what happens before. Unity4 Remote Agent Contact Centre is a leading global outsourcing partner employing contact centre agents who are exclusively home based. Unity4 has operating units in the UK and Australia with over 500 people worldwide. - See more at: http://www.unity4.com/#sthash.xIaTKw3y.dpuf