CallScripter is an enhanced customer interaction software application, which has been developed for contact centres, telesales and telemarketing operations. It facilitates the rapid set-up, handling and reporting of sophisticated inbound, outbound and email campaigns. Effectively guiding the agent through the communication process with the customer, it ensures that the agents provide a consistent message whilst streamlining customer interactions, and certifying data quality. With over 100 drag and drop controls and ready-made templates, CallScripter was designed to allow non-technical users to build and amend the most complex campaigns in a matter of minutes, whilst a series of advanced tools enable CallScripter to interact with many third party applications. CallScripter has the flexibility and functionality to be either a hosted or premise based solution. Many of our customers are SME's, and for them to have a premised based system, it can prove costly, time-consuming and risky. Our affordable, secure hosted service lets our customers get the tools they need quickly and simply so that their core business can be more effectively managed. CallScripter can also provide your business with: predictive, progressive and preview dialling; blended inbound and outbound calls, with skills based routing (ACD IVR); call recording, including pause and resume for collection of sensitive data; call monitoring and OFCOM compliance. Currently CallScripter has over 50 installations worldwide (USA, Canada, Columbia, Australia, Netherlands and South Africa) from a variety of industries such as outsourced call centres, financial services, helpdesk, telemarketing, internet providers, accident management and charity fundraising.