Cascadia Connections is made up of people that are passionate in their belief that it is not mutually exclusive for businesses and their customers to meet their respective goals, while at the same time enjoying a trusting, mutually profitable, enduring relationship We're going through a customer service revolution and many customers are finding themselves adrift in a sea of indifference and frustrated by the poor quality of service and lack of consistency that they experience across a broad range of customer channels We seek to partner with companies that want to deliver real customer service, and not just lip service, by genuinely treating their customers and employees as their most valuable assets To complement our CRM capabilities we have developed a growing Salesforce.com practice where we assist companies that are deploying, or have deployed, this market leading CRM solution, to maximize their investment in technology and people In particular we focus on strategies to help them develop and link their sales processes and methodologies with Salesforce to get incremental and quantifiable value from their sales and customer service teams