The Test Call Company offers cost effective, bespoke Mystery Customer Programmes which can really help businesses to improve customer service and efficiency, increasing sales and profitability The Directors of The Test Call Company, Jane Borrill and Trevor Cummings, both come with extensive experience of Hotel and Restaurant Management We offer expert advice on design and content but will base your Programme on your specific standards and the things which are of upmost importance to you and your business Both have worked at the cutting edge of delivering exceptional Customer Service and being on the receiving end of Mystery Customer Reports, which is why we understand the importance of accurate, meaningful and timely reporting