Real Results Training has been credited with the Institute of Leadership & Management Approved Centre status and will begin delivering internationally recognised ILM qualifications Real Results Training specialises in soft skills training, particularly contact centre training, customer service, communication skills and leadership Real Results Training was established in Manchester in 2003 by Carolyn Blunt to provide high quality In the first two years a small but repeat client base got the company started and word of mouth recommendations led to a period of high growth in 2006 and 2007 with Real Results now utilising the service of up to 10 carefully chosen Associate trainers at any one time