Effective Communication Skills Course
'Effective Communication' is essential for successful workplace relationships.We are always communicating, even when we are not actually saying anything:'You cannot, not communicate.'   You are provided with a set of communication tools and techniques that enable you to develop and maintain effective relationships with colleagues and customers.These easily mastered and quick to implement tools and techniques can be implemented immediately in the workplace. We focus on experiential learning, not just theory, enabling you to practise your skills in a relaxed and professional environment, and receive useful feedback and coaching from your trainer.   Course Content:   The 3 Communication Channels Verbal and Non-verbal Communication Patterns of Rapport  Active Listening Making & Refusing Requests Giving Effective Feedback   You will learn: The significance of the 3 communication channels How to apply the 3 communication channels to workplace interactions How to use  language (verbal) and body language (non-verbal) to instantly build rapport with colleagues & customers How to establish rapport with yourself How to establish rapport, even with difficult people How to be an active listener How to make and refuse requests with ease How to give and receive effective feedback Action Planning - implementing your skills in the workplace   Benefits:   The communication tools and techniques can be easily applied to a variety of workplace interactions. You will leave the training event with a greater awareness of how effective communication is integral to your success in the workplace.     Duration: 1 day Cost: £195+vat/delegate Course Code: JTPD01 To Book Call Us On: 01242 515086 or email us at  enquiries@jupiter-training.com