With over 17 years of retail experience for a multi billion pound international multichannel retailer, I am totally in love with inspiring others to exceed. I am a true believer that people work for people not companies with engagement the number 1 key to success and delivering a profitable business. I have a very approachable open style with my customers at the heart of my business. My extensive knowledge & experience along with entrepreneurial flare is what makes Innovation Management consultancy stand out from the rest. The Services IMC offer for your business HR Solutions We offer Advise on - Performance management - Coaching and inspiring others - General people management - Raising morale - Team Engagement - Internal Career path - Efficiencies and resource management We help you implement - Team building days - Team strategy days - Embedding new policies - Equal opportunities - Code of conduct We can produce for you - Employment contract templates - Policy templates - Appraisal templates - Business competency templates - Managing attendance and conduct templates - Business strategy templates Operational excellence We offer advice on & help you implement - Driving your daily rhythm and routine - World class shop keeping standards - World class customer service - Logistics planning and executing - Productivity & Efficiencies - Innovation and new ways of driving your operation - Embedding new ways of working Driving Sales and Profit We offer advice on & help you implement - Maximising events - Commercial awareness and probing - Active selling - Visual Merchandising - Digesting & exploiting commercial documentation - Controlling costs & protecting profit Customer Service Solutions We offer advice on & help you implement - Customer satisfaction - Collecting customer data - Workforce training - Dealing with complaints Only the best for our customers through one on one focus I am the sole worker for IMC which means you always get full 100% focus and commitment for your business needs. Why is it just me and how is this better than a company? - I only ever take on one project at a time to ensure full support to my customer. - My customer receives all services & advise straight from the top. - For easier and less disruption as I integrate into your workforce. - One simple channel of communication 24/7. My extensive network of colleagues, experts and key stake holders are also always on hand if needed