Albany Mediation Services is a new conflict resolution and training enterprise founded by two established mediators and trainers in the South Wales area. Albany Mediation Services believe there are gaps in provision best met by experienced practitioner trainers. Albany Mediation Services are committed to the European Code of Conduct for Mediators and specialise in the following:*conflict coaching *developing mediative opportunities *conflict management in supportive housing *dealing with challenging clients *clients with multiple disputes *empowering tenants *capacity building *non-violent communication *assertiveness for all *lessons from transformative mediation *mediation tools for professionals and managers