Improvement through learning and investigation is the cornerstone of what we do. Typical client challenges include; governance issues, compliance concerns, serious incidents, complaint handling, whistleblowing & professional conduct, benchmarking standards & accreditation, management of reviews and support to enquiries, and quality assessment & improvement. We help organisations solve problems using a variety of methods - investigations & reviews, consultancy services, training and diagnostic tools. We are a team of in-house specialists and associates who are committed to delivering a responsive and reliable service of the highest quality. From charities and healthcare to education and business-to-government, we help a variety of industry sectors. Our London office in Frith Street opened up in 2002, initially servicing clients in and around London and the south-east of England.