SMB IT Support Contracts - Premium Plan
Premium PlanThis excellent package covers your company for email/ticket and telephone/remote and also onsite support. Mon-Fri 9:00am-5:30pm * A named dedicated support representative witha direct email address and a mobile phone number, who will deal with all your requests for support * Access to our support ticket system which will track all your open calls so that you can instantly see the progress on any support request * Remote Support - Your computers will be installed with award winning remote support software enabling us to fix the problem instantly over the internet * 2 (working)hours response for all remote support requests placed, montly contract rate halfed for current month if call has gone out of responce due to our fault. * Onsite Support - Your dedicated support staff will visit you onsite if required for hardware and faults not feasible to fix over remote.