Graham Frost is an inspiring speaker, motivational trainer, great facilitator and qualified coach.Graham Frost offers two keynote speeches: 'From Borstal to Business - It's Never Too Late to Change Direction', based on his extraordinary life, where he escaped from a religious cult aged 17, was homeless and recovered from cancer after a spell in Borstal. 'Customer Service Culture' based on his experiences as a front line customer service worker in the hospitality and transport sectors over a twenty year period. Graham Frost will advise your audience on how to manage customer service people in order to get the very best from them.Graham Frost also offers training and coaching on performance management for individuals and teams.