Ipsos Retail Performance are the leading global retail consultancy providing retail strategy, footfall solutions and customer behaviour insights. A consumer's average spend increases by 39 per cent when they receive positive customer service. In order to compete with the rise of internet shopping, retailers must build on their USP of face-to-face retailing. The opportunity to touch, taste and try on is intrinsically linked to why shopping is still the nation's favourite hobby, so we are here to help you keep it that way.