VFM announces its new Board of Directors
PRESS RELEASEVFM announces its new Board21 January 2010VFM Services today announced its new Board of Directors following the decision that BillJackson will assume Managing Director responsibilities within his current CEO role from thismonth.Current Head of Operations, Steve Jackson; Head of Training and Consultancy, Sally Griffiths,and Head of HR and Communications, Meera Bhatt’s appointments are with immediate effect.They join existing Director Rick McCulloch and Non-exec Director Lee Jackson on the Board.Bill Jackson, Chief Executive said:“A new year and a new Board is a pertinent time to review the strategic objectives of thecompany and we are delighted that Steve, Sally and Meera have accepted Directorships, whoalong with Rick and Lee, will be driving the business forward with me.Having considered other industry figures and with the added experience of previously recruitingoutside the company, I am convinced we have the majority of the necessary skills in-house. Ihave invited these senior managers to the Board for their in depth knowledge of ourconversation management product, vast experience of working in the insurance sector and theright business acumen to maximise profits, while maintaining the quality and results we arerecognised for.”He added:“I’m pleased to report the company is back to a financially healthy and secure position, thankswholly to the members of this management team who were left with an uncertain futurefollowing the departure of their predecessors in 2009. The reality is it was their clear vision andindividual commitment that strengthened our reputation during what was a difficult period, and inorder to build on our recent success, I intend to invest in the business this year to assist ourdevelopment plans.”Steve Jackson assumes responsibility for internal product delivery, new business and productdevelopment.Sally Griffiths takes ownership of training and consultancy, including product development,delivery and quality assurance.Meera Bhatt manages corporate coordination and planning with specific responsibilities formarketing, HR and communications.Rick McCulloch continues his responsibilities for legal and secretarial matters, businesssystems and financial management.Bill Jackson founded VFM Services in 2000 and is the original architect of the conversationmanagement process, designed to assist Thomas Cook in their travellers cheques’ claimsprocess. The process is now known as New ERA conversation management which providescustomer focused investigation and resolution of high risk claims over the telephone. Shortlyafter starting the Company Bill was joined by Rick McCulloch and Sally Griffiths who have bothbeen involved with the design and development of the original product for the insuranceindustry.<ends>About VFM Services LtdVFM Services commenced operations in August 2000 and is responsible for designing and introducing“conversation management” to the commercial world. VFM’s telephone-based anti-fraud screeningprocess (‘New ERA’ screening) is based on a mix of forensic psychology, conversation management,and customer service, which allows insurers and other financial service providers to effectively managetheir customers’ claims. VFM operates from claims management units in Peterborough and Hitchinwhere its highly-skilled claims managers and trainers have considerable investigation experience in bothcommercial and law-enforcement environments, with proven success in fraud prevention. Thecompany’s core business from inception was training and consultancy, and in 2003 it expanded into outsourceclaims handling. VFM Services is now, within the UK, universally accepted as the company for volume fraud consultancy and training. For more information about VFM Services please visit:www.vfm-services.comAbout New ERA conversation managementVFM has developed a portfolio of products and services aimed at; quickly identifying genuine claimants,providing customer focused methodologies to more effectively manage risk, as well as deliveringsignificant cost reductions for its clients – and all without affecting the customer retention rate. The keydifferentiator for VFM, and the cornerstone of its offerings is the New ERA screening process which hastransformed the ability of its clients to identify the genuine claimants as well as significantly reduceconfrontation with dishonest claimants, and at less cost. Central to the New ERA process is both theTreating Customers Fairly philosophy and the need to identify and validate genuine claims quickly. Thismeans that more time can be dedicated to those claims identified as requiring further investigation. TheNew ERA concept is a world first designed and developed by members of the VFM management team.For more information about how New ERA works please visit: http://www.vfmservices. com/howneweraworks.aspxFor further information, please contact:T: 08445 677 677E: info@vfm-services.comWeb: www.vfm-services.com