We have a formal complaints procedure to deal with any concerns or complaints, aiming to ensure each case is properly investigated and, wherever possible, resolved to the complainant's satisfaction If you are still not satisfied with the findings or in the way we dealt with your complaint, you can contact the Local Government Ombudsman Hereford & Worcester Fire and Rescue Service is pleased to hear from our customers when our services are appreciated but we realise that sometimes we get things wrong and people are not happy with what we do If you have a complaint or concern, please tell us so that we can look into the matter and try to put things right