iCustomerExperience offers research, performance benchmarking, and consultancy services to mid tier organisations and SMEs across a number of vertical sectors and geographic locations throughout the UK.Our research services incorporate customer, employee, and wider market research, deploying a wide variety of traditional and innovative methods including surveys, focus groups, diagnostic workshops, and mystery shopping. Whilst our consultancy services offer a comprehensive range of programs and techniques designed to help you increase productivity, competitiveness, and profitability by better leveraging your customer and employee relationships.We are the authors of the iCXP and iEXP methodologies, which form the basis of two innovative business indicators designed to measure customer experience quality and employee engagement respectively. These tools each have an accompanying Index which allows you to benchmark your performance to that of other organisation