Gill Phillips, Director of Nutshell Communications Ltd, is passionate about personalisation in health & social care. With over 30 years experience in social care, she set up Nutshell Communications Ltd and created Whose Shoes? - Putting People First - an imaginative approach to helping people work together to improve lives.Whose Shoes? is a thought-provoking learning and development tool helping people make progress with personalisation and the transformation of public services. Stimulating lively discussions about the real opportunities and challenges, looking at issues from different people's perspectives, and encouraging engagement of all stakeholders. Helps promote equality and partnership working, to break down hierarchical and organisational boundaries and encourage creative thinking to deliver the Big Society. See for further information and customer testimonials.- Gill's blogTwitter: @whoseshoes