Mental Health Matters has received accreditation from a number of organisations demonstrating our commitment to staff, service users and the wider community, and our support for equality and diversity in the workplace and society as a whole Mental Health Matters Helpline was one of the first helplines in the country to achieve the Helpline Quality Standard in 2005 Mental Health Matters was a finalist in the North East Equality Awards In 2008, Mental Health Matters' Trustees carried out a review of our vision and values to reaffirm our commitment to people who use our services, their carers and families We are a thoughtful and caring employer and service provider embracing diversity