We work to build social inclusion and improve outcomes for vulnerable people and other citizens across health, social care, housing and regeneration, and more widely across other areas that impact on people's lives We undertake research and consultancy at national and local levels for PLANNING AND STRATEGY IN PARTNERSHIP: We have well developed models for reviewing and developing strategies which: address the government agenda; involve the full range of partners; engage vulnerable people in the process; and focus on HOW to implement change as well as WHAT change is needed RESEARCH AND EVIDENCE: We use a range of research methods to assess need, demand, supply, activity levels, performance, and how well the whole service system is working; backed up by evidence from national research on what works, and service and funding models COMMUNICATION: We focus on information and communication as key to achieving ownership and change