Customer Survey offers business callers a quick customer feedback questionnaire at the end of their call, enabling supervisors and agents to assess the effectiveness of existing call handling and customer service procedures.Use of the service is simple - at the end of the phone call the receptionist, or staff member taking the call, asks if the caller is willing to answer a few questions to help improve the level of customer service and the caller experience. The agent can then press a pre-programmed hotkey to connect the caller to a brief customer survey.