As a fast growing Customer Service company in the UK and abroad, Imperial Consumer offer not only Mystery Shopping services but also a complete site survey of your premises to ensure its desire is effective to incoming customers Far more than mystery shopping, Imperial Consumer is a total research, evaluation and development agency with a focus on getting results Our shoppers are a mix of experienced customer service workers in the industry to 'normal' shoppers with regular wants and requirements from general service delivery We provide highly innovative solutions to improve your business growth and develop an industry leading reputation for providing excellent customer service We provide highly effective programmes to clients in many industries and to some of the world's most recognisable brands