The first step is to have a meeting with Hayley Owen who will talk about the life of the person who has died and the sort of funeral that you want to have. This will normally take between 1 -2 hours, she will give you as much time as you need during this meeting. After meeting with you to discuss the funeral service the relevant officials and authorities will be contacted on your behalf and the arrangements put in place. This will be in consultation with yourselves and if any changes need to be made we will gain your approval first.