20,000 UNSEEN CUSTOMERS
Northamptonshire Association for the BlindJohn Wood General Secretary 20.000. Unseen customers For any outward facing business, Financial, Retail, Service, etc, there are two important secrets to success.1. Find your customers.2. Retain your customers.Are you aware that in Northamptonshire there are some 20.000 people who have a significant sight problem?This number will rise to 32.000 people by 2025.We will discuss how you can reach these people, the different ways of meeting their needs, and making your services accessible to them, and importantly how you can retain them as customers.BiogJohn Wood MCMI has since 1989 been CEO of Northamptonshire Association for the Blind, (NAB) which is a countywide charity providing support, assistance and services to thousands of people a year who have sight problems.NAB has over 80 employees and in excess of 450 volunteers within the county.Details of the wide range of services provided can be found at . NAB is one of the founder members of Visionary, the national organization to which local societies affiliate. John is a past Chairman and Trustee of Visionary,Prior to taking over running NAB John was in management with a national retail chain for over 25 years, and has a wealth of experience relating to taking care of customers, maximizing sales, marketing, and planning. John also has considerable experience in organizations such as Rotary, Round Table, Operation Raleigh, Clubs for Young People, and is a recognized after dinner speaker, and trainer. DATE & TIME: MONDAY 16TH APRIL 2012 6.00pm to 8.30pmLOCATION: KETTERING PARK HOTEL, KETTERING, NN15 6XTATTENDANCE AT EVENTS IS FREE TO ALL - TO BOOK:Click on NorthamptonshireClick on Future EventsClick on Book Now