We cannot be held responsible for reliability of customers sites that are hosted on 3rd party servers If important security related updates become available for installed applications we will install these free of charge at the request of the site owner, providing the site owner or other 3rd party has not modified the application in question in any way that the update may change If any account is using a high amount of server resources we will contact the customer to discuss the issue with them If any problem arises with our web servers they will be dealt with promptly to keep downtime to a minimum