Ombudsman for Estate Agents
Yorkshire-based estate agents Housesetc are celebrating following the release of results from a recent independent survey commissioned by the Ombudsman for Estate Agents (OEA). The results further justify the company’s decision to voluntarily join the OEA as well as the National Association of Estate Agents (NAEA) and thereby agreeing to abide by a strict code of professional conduct. The OEA contacted recent clients of Housesetc, both buyers and sellers, and asked for their comments in four specific categories and were asked to rate the company out of a maximum of 10. The overall average response was a very impressive 9.6, equating to 96% satisfaction. Additionally, 100% of the respondents said they would ‘recommend this firm to friends’. The OEA stated that Housesetc ‘acted professionally at all times’ and were ‘helpful in negotiations between buyer and seller’. Housesetc opened their doors in February 2008 in what has transpired to be extremely challenging economic and market conditions, however, the company’s growth has been dramatic and very satisfying for owners David Marie Leake. ‘We believe the challenging market has been a great incentive for us’ commented David, ‘with sales being more difficult to achieve, we feel that our membership of several professional bodies is another indicator of our commitment to quality service’. Marie commented, ‘we are continuing to sell properties, and as our company profile increases further, so do our levels of sales, there is no magic formula to sales and quality customer service, just hard work and honesty’. She added ‘we contact all our sellers on a regular basis, even if it’s just to tell them that we are still working hard to sell their property or to ask for their comments regarding our marketing, people need to know that we care’. Paul Fryer of independent property market research company topsellingagent.co.uk said ‘the statistics in this Ombudsman report for Housesetc are exceptional. Rarely, if ever, have we seen such positive feedback and customer satisfaction results than those returned for Housesetc’ Testament to the quality of service provided by Housesetc can also be found at www.housesetc.co.uk. The website carries numerous satisfied customers comments plus photographs. Traffic to the website has also continued to grow as more and more sensibly priced properties are listed along with useful hints and tips which could save buyers and sellers alike £1,000’s. Housesetc offer a FREE property valuation along with pre-marketing advice, ensuring properties are sold for as much as possible in the shortest possible timescale. Call 01405 780 666 and arrange your appointment now.