CTalk is the premier provider of Contact Centre Technology. With our solution you can maximise existing telephony assets and make your business more efficient. Handle more calls and contacts with the same or reduced resources. Dramatically improve first contact resolution. Know who is calling and why, then route them to the right agent every time. 24/7 automated services blend seamlessly with proactive outbound calling. Significantly reduce support costs by empowering multiple administrators who can manage calls efficiently using the tool bar. How your company communicates with its clients is a crucial part of its professional image and voice calls are still the primary interface between you and your customers. Traditional large corporate services are available to all through on site or hosted applications, including Interactive Voice Response, Speech Recognition, Call Recording, Email Distribution, Web Chat or Outbound dialling.