Unfortunately this means that on average we will be unable to respond to a hardware failure any more quickly than 24 hours from failure, since we need to get the hardware down to Telehouse and then we need to get the machine, fix it, and bring it back from backups If you find that they don't offer exactly what you want, be it not enough web space, or too much mail space, then we also offer a pricing structure, which allows you to pay for just want you want