Our style of working, which we call the ‘L&H way’, puts customers at the heart of everything we do, embraces change and encourages our people to explore and support new ideas We aim to provide high quality services to our customers and to improve our performance year on year Having a close relationship with our partners and customers means we can easily adapt our services to meet changing needs and to develop new and more effective ways of working In partnership with our customers we have developed a range of service standards which set out the standard of services that our customers can expect Every day, we’re proud to be a positive factor in the lives of over 8,000 customers and their families